What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make the process much smoother and more pleasant for you and your pet.
You and your pet should arrive about 10 minutes early to your appointment to fill out our New Patient Form. If you wanted to save some time, you will be able to complete our New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will sit down with you and review your pet's medical history and discuss any health issues they are currently experiencing. This is your chance to ask any questions you might have, and we will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
After your pet has been assessed by our vets, we will provide you with a diagnosis and treatment options for your pet. Your veterinarian will work closely with you in order to decide on the best treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pets owners in the Palmdale area with cutting edge medical care, expertise and compassion. We make it our mission to provide pets and their owners with comprehensive and high quality veterinary care to ensure a long, healthy and happy lifetime together.
We are passionate about preventive care, client education, and providing comprehensive surgical and diagnostic services to Palmdale pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
New Patient Form
Download and fill out the New Patient Form to bring with you.
Get financing with CareCredit quickly and easily.